Terms & Conditions

1. Definitions

• "Kalasiam" / "we" / "us" / "our" — Kalasiam watch repair atelier, 219 Thanon Nimmanhaemin, Suthep, Mueang, Chiang Mai 50200, Thailand.
• "Client" / "you" — any person who submits an enquiry, deposits a watch, or uses this website.
• "Services" — Vintage Timepiece Restoration, Timing Regulation & Diagnostics, and Water Resistance Assessment as described on this website.
• "Watch" / "Piece" — any timepiece deposited with Kalasiam for assessment or service.
• "Agreement" — these Terms & Conditions, together with any written service authorisation provided at deposit.

2. Acceptance of Terms

By depositing a watch with Kalasiam or by submitting an enquiry through this website, you confirm that you:

• Are at least 18 years of age
• Have the legal right and capacity to enter into this Agreement
• Are the owner of the watch or are authorised to act on behalf of the owner
• Have read and accept these Terms & Conditions

3. Service Description

Kalasiam provides three watch repair services at its atelier in Chiang Mai, Thailand. Services are carried out on the premises. We do not currently offer postal repair services without prior written arrangement.

All service fees are stated in Thai Baht (THB) and are inclusive of labour as described. Parts required beyond the standard scope of a service will be quoted separately and must be approved by the client before procurement.

4. Client Responsibilities

• You must disclose any known history of previous repair attempts, water exposure, or dropped impacts at the time of deposit.
• You are responsible for collecting your watch within 30 days of notification that it is ready. Pieces not collected after 90 days may be subject to storage charges.
• You must provide proof of identity at collection. Kalasiam reserves the right to decline release of a watch if identity cannot be verified.
• You must not submit a watch that is subject to a legal dispute, insurance claim, or that you do not have the right to authorise for repair.

5. Service-Specific Terms

5.1 Scope and Authorisation

No work will proceed beyond the agreed scope without fresh written or verbal authorisation from the client. If an unexpected fault is discovered during a service, we will contact you and await your decision before continuing.

5.2 Parts and Materials

Where original parts are not available, we will advise on suitable alternatives. We do not fit non-original parts without your knowledge. Removed parts are retained and returned to you at collection unless you request otherwise.

5.3 Timelines

Estimated timelines are provided in good faith and are not contractual commitments. Timelines may be extended if parts require sourcing or if additional faults are discovered. We will communicate any material delay promptly.

6. Payment Terms

Payment is due in full upon collection of the watch. We accept cash in Thai Baht and major credit and debit cards. We do not accept payment in advance unless specifically agreed for parts procurement.

Pricing (THB, inclusive of labour):

• Vintage Timepiece Restoration: ฿5,600
• Timing Regulation & Diagnostics: ฿1,900
• Water Resistance Assessment: ฿4,100

Refunds: If a service cannot be completed due to the condition of the watch or unavailability of parts, no charge will be made for work not performed. Charges for completed diagnostic work may apply where assessment has been conducted.

7. Intellectual Property

All content on this website — including text, design, and imagery — is the property of Kalasiam or its licensors. You may not reproduce, copy, or distribute this content without our prior written permission. Your use of this site grants no licence to our intellectual property.

8. Disclaimers

We exercise care in all services but cannot warrant specific outcomes in all cases. Mechanical watches are complex and their condition prior to service influences what is achievable. We will advise on realistic expectations during assessment.

The results of timing regulation and water resistance testing reflect the condition of the watch at the time of testing and under workshop conditions. Results may vary with subsequent use, temperature change, or ageing of components.

9. Limitation of Liability

To the extent permitted by Thai law, Kalasiam's liability for any claim arising from services provided shall not exceed the fee paid for the service in question. We are not liable for indirect or consequential losses.

We take reasonable precautions in the custody of watches left with us, including secure storage. However, Kalasiam is not liable for loss arising from circumstances beyond our reasonable control, including theft with forced entry, natural disaster, or events of force majeure.

10. Indemnification

You agree to indemnify Kalasiam against any loss, claim, or expense arising from your breach of these Terms, including claims arising from your deposit of a watch you did not have the right to submit for repair.

11. Termination of Agreement

You may withdraw from a service at any point before work has commenced. Where work has commenced, you may withdraw but charges for completed work will apply.

We reserve the right to decline or discontinue a service if we determine it cannot be completed to an appropriate standard, or if the watch presents risks to our staff or equipment. In such cases, no charge is applied for work not performed.

12. Dispute Resolution & Governing Law

These Terms are governed by the laws of Thailand. In the event of a dispute, we encourage you to contact us directly in the first instance at [email protected] so that we may seek an informal resolution.

If an informal resolution is not reached within 30 days, disputes shall be subject to the jurisdiction of the courts of Chiang Mai, Thailand.

13. General Provisions

• Entire Agreement: These Terms, together with any written deposit record, constitute the entire agreement between you and Kalasiam.
• Severability: If any provision is found unenforceable, the remaining provisions continue in full effect.
• No Waiver: Our failure to enforce a provision on one occasion does not waive our right to enforce it in future.
• Assignment: You may not assign your rights under this Agreement without our prior written consent.

14. Changes to These Terms

We may update these Terms from time to time. The revised date at the top of this page will be updated accordingly. Continued use of this website or our services after changes constitutes acceptance of the revised Terms.

15. Contact