Privacy Policy

1. Introduction

Kalasiam ("we", "us", "our") is a watch repair atelier located at 219 Thanon Nimmanhaemin, Suthep, Mueang, Chiang Mai 50200, Thailand. This policy describes how we handle personal data collected when you use our website at kalasiam.cyou or contact us directly.

We collect only what we need. We do not sell personal data. This policy applies to all visitors, enquirers, and clients who interact with Kalasiam through this website.

2. Data We Collect

We may collect the following personal data when you use our contact form or communicate with us:

• Name — to address you correctly in correspondence
• Email address — to respond to your enquiry
• Phone number — if provided voluntarily, to follow up on your enquiry
• Message content — details about your watch or service request

Legal basis for processing:

• Legitimate interest — responding to service enquiries
• Consent — cookie preferences and optional marketing communications
• Contract performance — managing service delivery for existing clients

Retention: Enquiry data is retained for up to 24 months. Active client records are retained for 5 years for service documentation purposes, after which they are securely deleted.

3. How We Use Your Data

• To respond to your enquiry about watch repair services
• To manage ongoing service work and maintain service records
• To contact you about the status of a watch in our care
• To improve our website and services through analytics
• To comply with applicable Thai law and tax obligations

We do not use your data for unsolicited marketing. We do not share your personal data with third parties for their marketing purposes.

4. Data Protection Measures

• Website served over HTTPS with current TLS encryption
• Email communications stored on access-controlled servers
• Physical client records stored in locked storage at the atelier
• Access to personal data limited to atelier staff who require it
• In the event of a data breach affecting your personal data, we will notify you within 72 hours of becoming aware of it

5. Cookies

Our website uses cookies to understand how visitors use the site and to remember your preferences. We do not use advertising or tracking cookies without your explicit consent.

You can manage your cookie preferences at any time via our Cookie Policy page.

6. Your Rights

Under Thailand's Personal Data Protection Act B.E. 2562 (PDPA), you have the following rights regarding your personal data:

• Right to access — request a copy of personal data we hold about you
• Right to rectification — request correction of inaccurate data
• Right to erasure — request deletion of your personal data where no legal obligation requires us to retain it
• Right to data portability — request your data in a portable format
• Right to withdraw consent — withdraw consent for processing based on consent at any time
• Right to object — object to processing based on legitimate interest

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days. You also have the right to lodge a complaint with Thailand's Personal Data Protection Committee (PDPC).

7. Third-Party Links

Our website may contain links to external pages. We are not responsible for the privacy practices of those sites and recommend reviewing their policies before sharing personal data.

8. Children's Privacy

Our services are intended for persons aged 18 and over. We do not knowingly collect personal data from minors. If we become aware that data has been submitted by someone under 18, we will delete it promptly.

9. Changes to This Policy

We may update this privacy policy from time to time. When we do, the revised date at the top of this page will be updated. Continued use of this website after changes constitutes acceptance of the revised policy. For significant changes, we will endeavour to post a notice on this page for 30 days before the change takes effect.

10. Contact for Data Enquiries

If you have questions about this policy or how your data is handled, please contact: